Terms of Service

1. Introduction

Welcome to Gleam. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.

2. Definitions

"Service Provider" refers to third-party providers of home services.

"User" refers to individuals using our platform to request services.

"Home Services" includes all cleaning and related services offered on our platform.

3. Privacy and Contact

We are the data controller and are responsible for your personal data. Please refer to our Privacy Policy for details on how we handle your information. If we need to contact you, we will do so via the email or postal address provided.

4. Disclaimer

Our platform connects users with service providers. We do not employ these providers and are not responsible for their actions. Users engage service providers at their own risk.

5. Content Standards

Users must ensure any content posted is accurate and not defamatory, offensive, or illegal. We reserve the right to remove any content that violates these standards.

6. Intellectual Property Rights

We grant you a non-exclusive license to use our site and app. All intellectual property rights are reserved by us and our licensors.

7. Service Providers

Users must treat service providers with respect, provide a safe working environment, and ensure all instructions comply with our terms and applicable laws.

8. Cancellations

Users can cancel a service up to 24 hours before its start without charge. Cancellations within 24 hours will incur a fee equivalent to 100% of the service fee.

9. Payment

Users must provide valid credit card details for payment. Any disputes over invoices must be reported within three working days.

10. Liability

Our liability is limited to the price of the relevant service. We are not liable for any incidental or consequential damages.

11. Indemnification

Users agree to indemnify us against any claims arising from their use of our platform or interaction with service providers.

12. Termination

We reserve the right to terminate user accounts for breaches of these terms.

13. Use of Personal Information

Users' personal data is collected and used in accordance with our Privacy Policy.

14. Entire Agreement

These terms constitute the entire agreement between the user and our company.

15. Other Important Terms

We may transfer our rights and obligations under these terms to another organization. Users will be notified of any such transfer.